Why Buy GCI
Georgia Correctional Industries’ vision is “Impacting the lives of all Georgians”. When you purchase from GCI, you have the opportunity to join us in creating futures for the men and women in our industry programs. GCI’s products and services provide the foundation for its purpose through its three divisions: Manufacturing, Food Service and Agribusiness. Your purchases allow us to continue to provide meaningful work experience and promotes career opportunities within our community.
Doing Business with GCI
GCI’s products and services are available to the following government entities:
- State Agencies & Authorities
- Corrections & Law Enforcement
- Colleges and Universities
- City and County Governments
- Local Boards of Education
GCI is also a government entity and purchases from us are considered exempt from the State Purchasing Act. This allows governments to conduct business with GCI without dollar limits and competitive bidding. These purchases are considered Intergovernmental Agreements and can be processed with a purchase order or, if needed, a contract (Intergovernmental Agreements). Click here to get started. Not a government entity? No problem. GCI’s products and services are available to non-government entities who meet at least one of the following criterion:
- Contractors performing services for publicly funded projects
- Private colleges and universities
- Private prisons housing State of Georgia offenders
- Private sector employers and employees are eligible to purchase products from GCI through the Prison Industries Enhancement Certification Program (PIECP). Click here for more information.
For more information, contact Customer Service: 404-244-5112 or 800-282-7130 or customerservice@gci-ga.com
Customer Service & Sales Support
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General Information / Ordering Signs/Decals/Graphics |
Field Service / Chemical Dispensers |
Sales & Bid Response
| Northeast (NE) Auggie Latorre alatorre@gci-ga.com 470-352-2360 |
Southeast (SE) Zandria Samuel zsamuel@gci-ga.com 912-531-8047 |
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| Northwest (NW) Anthony McKee amckee@gci-ga.com 678-436-6334 |
Southwest (SW) Daniel Jones djones@gci-ga.com 478-952-6563 |
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| Printing Jerry Dunson jpdunson@gci-ga.com 678-640-2701 |
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Make A Payment
Please contact GCI Accounting concerning any information on payments P-card and/or credit card payments gladly accepted Email: gci.receivables@gdc.ga.gov |
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| Additional Inquires Call: 404-244-5100 or 800-282-7130 |
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Warranty & Returns
Warranty
GCI will repair or replace any GCI product that is determined to be defective in materials or workmanship. GCI will determine whether a product is defective or may be reasonably evaluated as defective. GCI makes no other expressed or implied warranty regarding any product or service. Please email customerservice@gci-ga.com or call (404) 244-5112.
Warranty Components (Partner Provided)
GCI will facilitate warranty claims to a manufacturer for partner provided components. Many items have different warranty periods and may have disclaimers that prevent replacement or repair. Please call GCI for more information as it applies to the item in question. GCI makes no other expressed or implied warranty regarding any product or service. Please email customerservice@gci-ga.com or call (404) 244-5112.
Warranty Returns
GCI will repair or replace any GCI product that is determined to be defective in materials or workmanship. GCI will accept a return only if a Return Authorization (RA) is granted prior to shipping and is securely attached to the outside of the package. Please email customerservice@gci-ga.com or call (404) 244-5112.
Returns of Unwanted Items
GCI does not accept the return of items that are made-to-order/custom. GCI may accept returns for standard stock items that are unused, unopened and in their original packaging. A Return Authorization (RA) is required for any returned items. If granted, the customer is responsible for all freight charges and a 20% restocking fee. GCI will accept a return only if a RA is granted prior to shipping and is securely attached to the outside of the package. Please email customerservice@gci-ga.com or call (404) 244-5112.
Freight & Installation Damage
GCI may replace or repair items damaged during shipping or installation. Damage must be documented and reported to GCI within three (3) business days from delivery. Whenever possible, pictures of damaged items need to be submitted to evaluate solutions for replacement, repair or discount. Please email customerservice@gci-ga.com or call (404) 244-5112.
Lost Keys
Replacement keys are $15.00 each and can be mailed to the customer upon request. Service calls to replace or repair locks will include costs for labor and materials. Please email customerservice@gci-ga.com or call (404) 244-5112.
Repairs
Please contact GCI for a repair consultation and quote. Email customerservice@gci-ga.com or call (404) 244-5112.
FAQ
Yes, we have images, photos and drawings of virtually everything we sell. Also, we may provide references to customers who have made similar purchases. In some cases, we may be able to provide physical samples. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information.
Order ship dates vary by product. Please refer to your order confirmation for estimated ship dates. Receipt of an invoice indicates product has shipped. Should you need further assistance please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com.
Yes, many of our products have additional options, sizes, colors etc. that cannot be fully displayed on our website. We advertise our most popular items. We offer custom solutions and greater selections to meet your unique needs. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information.
GCI mails and e-mails invoices when products ship to our customers. If you receive a shipment and need a copy of your invoice, please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com.
We provide pricing based upon order volume, freight/shipping costs, and any installation requirements. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information.
Please contact us for our latest shipping terms. Customer Service 1-800-282-7130 or customerservice@gci-ga.com for more information.
Purchase orders are preferred. Limits and restrictions may apply to purchases made with purchasing or credit cards. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com.
In general, inside delivery is not included with your purchase. Please contact Customer Service 1-800-282-7130 or customerservice@gci-ga.com to discuss inside delivery and setup options.
GCI will repair or replace, at its exclusive option, any GCI product that is determined to be defective in materials or workmanship. GCI will be the sole judge in determining whether a product is defective. GCI makes no other express or implied warranty regarding any product it manufactures.